How do I return an item?

All Returns

• Return Request Form

• For all returns please contact us directly for a RMA number.

• Please pack the product(s) back in the original packaging and write the RMA number on the outside.

Cancellation of Contract

• If your return is due to unwanted product(s) (including misreading of product information) then please contact us directly with your request.

• You have 14 days from the delivery of your product(s) to cancel the contract.

• Return shipping of unwanted products will be the responsibility of and paid for by the customer.

• Refunds or replacement products for unwanted products will not be made until the product is received in the condition it was sent.

• Products that are returned in a condition less than that of the original condition will receive a partial refund. The partial refund will be based on the condition of the product.

• We advise that you send return products by courier with insurance in case of any damage or loss.

***Note that in the event you need to return an order or items purchased in error, you will be charged a restocking fee of 15%. This does not apply to consumer e-commerce purchases.